FAQs
We want your experience at Recovery One to feel easy, supportive, and stress-free. To help you feel confident before your sessions, here are answers to our most common questions:
What should I wear?
Wear clean, breathable clothing. For therapies like cold plunge, cryo, sauna, and HOCATT, bring a change of clothes and wear something appropriate for heat or water exposure. We always have a selection of clothing, feel free to use ours or wear your own!
Can I wear lotion, fragrance, or spray tan/topicals?
Please come with clean, product-free skin. Lotions, oils, body butters, fragrances, and spray tans can interfere with therapy absorption and may transfer to shared equipment.
How much water should I drink?
We recommend drinking 16–32 oz of water before and after your session to improve circulation, detox, and the effectiveness of all therapies.
Should I arrive early?
Yes, please arrive 5–10 minutes early to check in, hydrate, and prepare.
Can I combine therapies during one visit?
Absolutely! Our team can recommend the best “stack” for your goals, like cryo + red light + PEMF.
What if I feel lightheaded after a session?
That can happen, especially with detox therapies or if you’re under-hydrated. Let our staff know right away so we can support you. Usually sitting down, hydrating, and resting briefly helps.
Our team is always here for more guidance, but this sheet is a great place to start.
CLINIC POLICIES
We’re so glad you’re here! To keep everything running smoothly and ensure the best experience for you and others, we’ve put together a few important policies:
1. Memberships & Billing
Our memberships are flexible, month-to-month, and work just like a gym. Sessions don’t roll over if missed. No long-term commitment — just let us know before your next billing cycle if you’d like to pause or cancel.
2. HOCATT No-Show Policy
Each HOCATT session is reserved just for you. To honor that time, we kindly ask for at least 6 hours’ notice if you need to cancel or reschedule. No-shows will result in the session being deducted or a $50 fee.
3. Walk-Ins Welcome
We love welcoming walk-ins! To secure your preferred time, we recommend booking ahead.
4. Running Late?
Life happens! If you’re more than 10 minutes late, we may need to shorten or reschedule your session to stay on track.
5. Refund Policy
All purchases (sessions, packages, and memberships) are non-refundable.
6. Treatment Frequency
Every body is different. We’ll make personalized recommendations based on your goals and adjust as you go.
7. Respecting Our Space
Please treat our staff, other guests, and the clinic with respect. We’re committed to creating a clean, calm, and professional environment for all.
Need anything? We’re always just a message away. Whether you want to tweak your plan, ask questions, or chat about your progress, we’ve got you.